Dear Residents of the City of New Orleans,

300 years after its founding, New Orleans strives to become a city where all residents can achieve their full potential. We are going to meet people where they are digitally and engage residents so all voices can be heard. 

In less than two generations, the internet has become a daily part of life to access education, housing, career opportunities and so much more. 

• 66% of our lowest income residents lack home internet.
• 100% of our wealthiest residents have home internet. 

This is unacceptable for residents of our city. The ability to access and leverage technology is essential in our world. The City is utilizing resources available in creative ways to bridge the gap in access. Today we are rolling out new programs to reach you on your phone because more people have a smart phones than home internet access. 

• TELL CANTRELL Texting Campaign
• Text CITYOFYES to 504-608-5441 to participate. 

Residents can engage directly with the administration. From budgeting and crime to economic development, we want your input. Bi-weekly questions to participants will start going out today, so text now!

New Social Media Platforms Launching Today 

• @CityOFNOLA – Facebook/Instagram/Twitter
• Representing the people, culture and city services of NOLA
• @311NOLA – Facebook/Twitter

You are now able to post your request about non-emergency, City-related matters on Facebook and Twitter. Be sure to tag @311NOLA. You will receive a LIVE response by our trained 311 agents between the hours of 8 a.m. and 5 p.m., Monday through Friday.

Our agents generate service requests in the City system for an array of concerns, from streetlight outages to potholes and blight. Once a service request has been created, the constituent will be provided with a service request number and link to 311 Explorer, which allows the resident to follow the work order through completion.

311 can also be reached by simply dialing 3-1-1 or (504) 658-2299 from your phone, Monday through Friday between 8:00 am and 5:00 pm.

NOLA311 service includes:

• Roads/Drainage
• Lights/Signs/Signals
• Property Maintenance
• Trash Recycling
• Abandoned Vehicles
• Parks & Parkways
• Mosquito, Termite &Rodent Control
• Taxi Issues
• Health-Related Requests
• NORDC
• EMS 

Nextdoor

Nextdoor is a powerful social media tool because it gives the City the ability to target messages by area and work directly with neighborhood residents. With Nextdoor, City of New Orleans departments such as NOLA Ready and the Mayor’s Office of Neighborhood Engagement are able to provide important information and safety updates to neighbors across New Orleans.

Nextdoor is free for both the City and residents to use. This an incredibly cost effective method to quickly and effectively communicate.

Thus far, the City has over 170 neighborhoods connected on Nextdoor, representing over 95% of New Orleans neighborhoods.

New Orleans Public Libraries

• Please remember all 15 libraries provide FREE access to computers.
• nolalibrary.org offers free, 24-hour access for library cardholders to all of the library’s digital resources.
• Most locations offer one-on-one computer tutoring appointments

The City is excited to work towards creating digital equity, bridging the digital divide across New Orleans. Every resident’s voice is important. Engage with the City through the platforms listed above. Together, we can grow a stronger community. #CityOfYes

Sincerely,

The City of New Orleans