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NOCC Survey Shows Huge Increase in Public Satisfaction with NOPD

by Aaron Looney

October 11, 2016

Categories: Community

Topics: community policing

NOCC Survey Shows Huge Increase in Public Satisfaction with NOPD

Results announced today from the New Orleans Crime Coalition (NOCC)’s regular survey show that public satisfaction with the NOPD has increased to a historic 64 percent, the highest such mark in the survey’s history and an impressive 16-point jump from last year.

The NOCC survey, its 12th since 2009, measures public perception of police performance in providing for the safety of residents of New Orleans. The study is a randomized, representative, independent survey designed to track trends over time in how New Orleans residents view the New Orleans Police Department. The current survey was conducted from September 12-15, 2016

Watch video: Chief Harrison discusses survey results

“Since our last survey in August 2015, overall citizen satisfaction has increased substantially,” said Loyola University professor Michael Cowan, chairman of the New Orleans Crime Coalition. “This sentiment was consistent among both blacks and whites, demonstrating the growing mutual respect and alignment between the community and NOPD across all racial and economic lines.

In addition to the significant overall satisfaction rate increase, the survey also saw numerous increases in public satisfaction from August 2015 to September 2016 with the NOPD in more detailed categories. For example, the survey shows that satisfaction with the NOPD among black citizens increased to 66 percent, while satisfaction among white citizens increased to 57 percent.

Overall belief that the NOPD culture has improved over the past few years is at 69 percent, broken down to 67 percent of black citizens polled and 68 percent of white citizens polled.  In addition, survey results show overall confidence that police do a good job managing tension when interacting with members of the community is at an awesome 70 percent, broken down to 69 percent of black citizens polled and 73 percent of white citizens polled. This is the first time the coalition has polled either of these questions.

Those polled also responded with an all-time high of 68 percent belief in the honesty and integrity of the department, as well as an all-time high of 68 percent in the overall competence of the department.

Citizen satisfaction pertaining to dealing with violent crime increased to 59 percent, while satisfaction pertaining to dealing with property crime increased to 62 percent, a figure up 10 points from last year.

An incredible 78 percent of respondents said they feel safe in their own neighborhood, while 49 percent of respondents said they feel safe outside their neighborhood. 

Cowan said that the coalition feels the results likely reflect improved officer training and supervision, resulting from requirements of the Consent Decree under which NOPD operates.

“Chief (Michael) Harrison’s leadership – along with Mayor (Mitch) Landrieu’s support – likely factor into these much improved statistics, as do the business-led efforts to improve NOPD recruitment,” Cowan said. “We congratulate the NOPD as it steadily works through the requirements of the consent decree and dedicates itself to the safety and betterment of our community. We will continue to independently track and report to the public on the state of the relationship between citizens and the police department, as that relationship is a key indicator of the community’s well-being.”

The full survey may be found at