New Orleans -The New Orleans Police Department is modernizing how it collects, manages, and shares information through the new Mark43 Records Management System (RMS). This major technology upgrade is designed to improve accuracy, efficiency and community safety.

Here are some frequently asked questions and answers to help the public understand what this new system will mean to the NOPD and the community.

What is Mark43 and why is NOPD using it?

Mark43 is a modern, cloud-based Records Management System (RMS) and analytics platform now used by the New Orleans Police Department. It replaces outdated, home-built software and consolidates multiple IT systems into one streamlined platform. The result is faster reporting, more accurate data, and better collaboration among officers and partner agencies. Once fully integrated, it will improve both efficiency and community safety.

When will the new system launch?

NOPD’s transition to Mark43 began November 4, 2025 and November 5. Final data migration will occur November 17, 2025.

Why Mark43? Who else uses Mark43?

The Louisiana State Police and Department of Wildlife and Fisheries are already on the platform, improving regional coordination and data sharing. Other major cities such as San Diego, Seattle, Miami, Atlanta, San Antonio, and Washington, D.C., also use the same system.

How does this benefit the public?

Residents benefit from better-informed policing and shorter administrative delays in cases and investigations. By streamlining reporting and reducing redundant data entry, the system frees officers to dedicate more time to public safety efforts and proactive policing.

Mark43 will enable the department to provide more accurate, real-time data and faster reporting to national databases. That accuracy helps unlock the potential for federal funding, improves transparency, and strengthens the city’s ability to plan for safety during major events like Mardi Gras.

Why won’t public crime data be immediately available?

Because the new system’s data structure differs from the old one, the city must rebuild and republish the public datasets. We expect public access to crime data to be returned within a short time frame. This short pause allows time to ensure the new portal delivers accurate, federally compliant information.

Will crime statistics change?

Yes. Mark43 reports crimes under federal NIBRS and LIBRS standards, which count individual incidents differently from the previous system.

For example, a single crime involving four victims will now be recorded as four separate reports — one for each victim — instead of a single incident.

How does this help officers in the field?

Mark43 allows officers to complete reports faster, cross-reference suspects and witnesses, and track cases in one place. Before, all of this was done across multiple different software systems, leading to wasted time.

With less time spent on paperwork, officers can focus more on community engagement and public safety.

How will this improve coordination with other justice partners?

The platform enables seamless sharing of arrest reports, court documents, and case information with the District Attorney, Public Defender, and Sheriff’s Office.

Instead of manual transfers or re-typing data, reports can now move electronically between agencies. This reduces errors and delays throughout the entire justice system.

How does this affect transparency and accountability?

Mark43 automatically enforces federal reporting standards and audit trails, ensuring every report meets the highest standards for accuracy and accountability.

The system supports NOPD’s consent-decree goals while improving public trust through cleaner, more consistent data.

Is this system secure?

Yes. Mark43 was created on the AWS GovCloud, which was designed for U.S. government customers and their partners to run sensitive workloads.

How much does the system cost, and how is it funded?

The city invested $4.5 million for the initial three years through ARPA funds, covering implementation and early operations.

Beginning in 2027, the system will cost about $1.3 million per year, funded through regular NOPD budgets. This investment ensures the department remains compliant, efficient, and eligible for federal grants.